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Chapter 14 (Operational Performance Measurement) argues that a comprehensive management accounting and control system would include nonfinancial as well as financial performance indicators. Two such nonfinancial performance indicators were discussed in conjunction with organizations that adopt a just-in-time (JIT) production philosophy: customer-response time (CRT) and process cycle efficiency (PCE). Explain each of these two performance indicators.
Irish Culture
The customs, traditions, music, art, and social norms originating from or associated with Ireland.
Heavy Drinking
The consumption of a large amount of alcohol in a short period of time, often leading to serious health and social problems.
Alcoholic Personality
A concept suggesting certain personality traits are associated with alcoholism, though not scientifically proven.
Psychological Counseling
A professional service that offers support and guidance to individuals dealing with emotional, psychological, or behavioral issues.
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