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In a study with a 2 × 2 × 2 × 2 factorial design, it can be inferred that there are:
Lead
A person or organization who might be a prospect.
Satisfied Customer
A consumer who perceives the product, service, or experience provided as meeting or exceeding their expectations.
Preapproach
The research and planning stage before making a sales presentation or call, where a salesperson gathers information on potential clients to tailor their sales strategy.
Selling Process
A sequence of steps or stages a salesperson follows from initial contact with a potential customer, through the presentation and negotiation, to the closing of the sale and follow-up.
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