Which of the Following Is a Suggestion for Managing Queues

question 1

Multiple Choice

Which of the following is a suggestion for managing queues that is mentioned in the textbook?

• A) Put up a serpentine lane to keep people from jumping ahead in line.
• B) Use humor to defuse a potentially irritating situation.
• C) Segment the customers.
• D) Assure customers that the wait is fair, and inform them of the queue discipline.
• E) Tell people in the queue that each will be served as soon as possible.

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Definitions:

Personality Development

The growth and change in an individual’s character and behavioral traits over their lifespan.

Cattell

Raymond Cattell was a psychologist known for his research on personality theory and his development of the 16 Personality Factor (16PF) questionnaire.

Adolescence

The phase of both physical and psychological growth that typically happens between puberty and reaching the age of legal majority.

Social Attitudes

The general feelings, beliefs, and behavior dispositions directed towards people, groups, or ideas within a society.