Which of the Following Are Alternative Possible Service Encounters Included

question 31

Multiple Choice

Which of the following are alternative possible service encounters included in the service-system design matrix?

• A)Mail contact
• B)Warranty
• C)Sales call
• D)Field service
• E)None of these

Comprehend the distinction between microeconomics and macroeconomics topics.

Understand the role and implication of opportunity cost in making economic choices.

Recognize the importance of making choices due to scarce resources and its impact on opportunity cost.

Understand the concept and significance of physical capital in production processes.

---

Definitions:

Entry Barriers

Factors that prevent or hinder the ability of new competitors to enter and operate successfully in an industry, including high startup costs, regulatory restrictions, and established brand loyalty.

Brand Loyalty

The tendency of consumers to continuously purchase one brand's products over others because of perceived superiority or emotional attachment.