Which of the Following Are Alternative Possible Service Encounters Included

question 31

Multiple Choice

Which of the following are alternative possible service encounters included in the service-system design matrix?

• A)Mail contact
• B)Warranty
• C)Sales call
• D)Field service
• E)None of these

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Definitions:

Carrying Cost

The total cost of holding inventory, including storage, insurance, and taxes, over a certain period.

Average Inventory Levels

The mean stock of goods held by a company over a certain period, used to manage inventory efficiently and minimize holding costs.

Materials Requirements Planning

A production planning and inventory control system used to manage manufacturing processes by determining material requirements.

Derived Demand

Demand for a commodity, service, etc., that is a consequence of the demand for something else; for instance, the demand for steel is derived from the demand for automobiles.