Choosing How to Accommodate Customer Induced Variability in a Service

question 43

True/False

Choosing how to accommodate customer induced variability in a service business is the decision of the front-line service provider.

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Definitions:

Destructive

Causing harm or damage, either physically, emotionally, or environmentally.

Lose/Lose

A conflict resolution or situation outcome where all parties involved suffer losses or negative consequences.

Conflict Management

The practice of identifying and addressing disagreements in a constructive manner to resolve disputes and improve relationships.

Negotiating Position

The stance or condition individuals or parties enter into negotiations with, embodying their initial demands, goals, and conditions.