In the Service-System Design Matrix, a Face-To-Face Total Customization Service

question 61

Multiple Choice

In the service-system design matrix, a face-to-face total customization service encounter is expected to have which of the following?

• A)Low sales opportunity
• B)Low production efficiency
• C)High production efficiency
• D)Low degree of customer/server contact
• E)None of these

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Definitions:

Systolic Blood Pressure

The pressure in the arteries when the heart beats and fills them with blood.

Deep Breathing Techniques

Methods used to take slow, deep breaths to fully engage the diaphragm and improve oxygen exchange, often used for stress reduction and relaxation.

Sympathetic Mode

A state of the autonomic nervous system that triggers the body's rapid involuntary response to dangerous or stressful situations, activating the fight-or-flight response.

Parasympathetic Mode

The state of the autonomic nervous system that promotes relaxation, digestion, and energy conservation.