Which of the Following Is a Characteristic of a Well-Designed

question 54

Multiple Choice

Which of the following is a characteristic of a well-designed service system?

• A) Provides an unconditional service guarantee.
• B) Each element of service system is consistent with the operating focus of the firm.
• C) The front end of the service encounter is equal to the back end.
• D) It segments the pleasure for the customer.
• E) It lets the customer control the process.

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Definitions:

Knowledgeable

Describing someone who possesses a thorough or deep understanding of a particular subject or subjects.

Human Resource Planning

The process of forecasting an organization's future demands for and supply of the right type of people in the right number.

Small Firms

Companies or businesses with a limited number of employees and a smaller footprint in their respective markets, often characterized by more flexible operations and less formal structures compared to larger corporations.

Informal Forecasting Techniques

These are non-structured, qualitative methods of predicting future events or outcomes based on intuition, experience, or informal analysis.