BusCorpWants to Introduce a New Procedure for Processing Customer Requests

question 56

Multiple Choice

BusCorp.wants to introduce a new procedure for processing customer requests.If this change will require employees to break old routines and adopt new role patterns, the preferred strategy for dealing with resistance to this change such as this is:

• A)communication.
• B)learning.
• C)stress management.
• D)negotiation.
• E)coercion.

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Definitions:

Repay Borrowed

The act of returning money that was borrowed from a person or institution.

Equity Financing

A method of raising capital through the sale of shares in a company, thereby giving investors ownership interests.

Venture

A business enterprise involving risk in expectation of gain.

Co-Owner

An individual or entity that shares ownership of an asset, property, or business with one or more parties.