BusCorpWants to Introduce a New Procedure for Processing Customer Requests

question 56

Multiple Choice

BusCorp.wants to introduce a new procedure for processing customer requests.If this change will require employees to break old routines and adopt new role patterns, the preferred strategy for dealing with resistance to this change such as this is:

• A)communication.
• B)learning.
• C)stress management.
• D)negotiation.
• E)coercion.

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Definitions:

Bipolar Disorders

Bipolar disorders are a group of mental health conditions signified by extreme mood swings that include emotional highs (mania or hypomania) and lows (depression).

Population

The total number of individuals or entities within a specified area or belonging to a particular group.

Prevalence

The proportion of a population that has a particular disease, condition, or characteristic at a specific time.

Bipolar Disorder

A psychological disorder characterized by severe fluctuations in mood, encompassing highs (either mania or hypomania) and lows (depression).