A Computer Maintenance Company Wants to ''Capture'' the Knowledge That

question 58

Multiple Choice

A computer maintenance company wants to ''capture'' the knowledge that employees carry around in their heads by creating a database where employees document their solutions to unusual maintenance problems.This practice tries to:

• A)transform intellectual capital into knowledge management.
• B)transfer human capital into structural capital.
• C)prevent relationship capital from interfering with human capital.
• D)reduce the amount of human capital.
• E)transfer structural capital into relationship capital.

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Definitions:

Working

The act of being engaged in a job or profession, often to earn money.

Objectivity

The practice of maintaining neutrality and fairness, avoiding biases in professional judgments and interventions.

Micro Practice

Social work practice focused on individuals or small groups, addressing personal and immediate concerns.

Mezzo Practice

Social work that targets smaller groups or communities, bridging the gap between individual and macro-level interventions.