Research on Service Quality Frequently Uses a Technique Called _____

question 50

Multiple Choice

Research on service quality frequently uses a technique called _____ in which the participant describes what led up to an incident,what was effective or ineffective,and the outcome.

• A) life histories
• B) cultural interviews
• C) sequential interviewing
• D) critical incident technique
• E) oral history

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Definitions:

Precognition

The phenomenon of knowing or sensing something before it happens, often associated with psychic abilities.

High Need

A strong requirement or desire for something, which could be physical, emotional, or psychological.

Power

The ability or capacity to influence, direct, or control the behavior of others or the course of events.

David McClelland

A psychologist known for his work on motivation theory, particularly the identification of three primary motivations: the need for achievement, the need for affiliation, and the need for power.