All of the Following Are Important Elements of an Effective

question 42

Multiple Choice

All of the following are important elements of an effective apology except:

• A) Explain how you will prevent this mistake from occurring again.
• B) Acknowledge that your actions made the other person suffer.
• C) Suggest how you can compensate the other person for the damage you did.
• D) Save face by providing an excuse for your actions.

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Definitions:

Sensory Registers

The initial process where sensory information is stored very briefly before it is processed further or discarded.

Encoding

The process of converting information into a form that can be stored in memory, such as transforming thoughts into a sequence of words.

Attention

The cognitive process of concentrating on one aspect of the environment while ignoring other stimuli.

Sensory Store

The initial process of storing sensory information after it is received, lasting for a very brief period.