Katie Is a Supervisor for a Calling Center

question 28

Multiple Choice

Katie is a supervisor for a calling center.She is experiencing a number of problems with her subordinates.They often bungle the instruction she provides,which results in additional work for her.After researching this problem,Katie determined that the reason her instructions were being misinterpreted is that she is giving instructions while the phones are ringing and the employees are filling out their time sheets.Which barrier to effective listening is the cause of Katie's problem?

• A) message overload
• B) rapid thought
• C) egocentrism
• D) sociocultural differences

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Definitions:

Receivable

An amount of money owed to a firm by its customers as a result of the firm extending credit to them.

Receivables

Money owed to a business by its clients or customers for products or services delivered but not yet paid for.

Money Claims

Legal rights or entitlements to a certain amount of money, which can be the result of debts, damages, or other financial obligations owed to a person or entity.

Allowance Method

An accounting technique used to estimate and account for potential uncollectible accounts receivable.