Three Nurses from the Evening Shift at the Holy Heart

question 110

Multiple Choice

Three nurses from the evening shift at the Holy Heart Hospital told their supervisor their ideas for some new procedures that would improve the way patients' needs are tracked.The supervisor listened to the nurses' suggestions and implemented them.The nurses' suggestions illustrate

• A) downward communication.
• B) upward communication.
• C) horizontal communication.
• D) inappropriate communication.

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Definitions:

Groupthink

A psychological phenomenon that occurs within a group of people, where the desire for harmony or conformity results in an irrational or dysfunctional decision-making outcome.

Censoring

The suppression or prohibition of any parts of books, films, news, etc. that are considered obscene, politically unacceptable, or a threat to security.

Relevant Information

Data or facts closely related to the subject at hand or of importance to the decision-making process.

Actor-Observer Effect

A tendency to attribute one's own actions to external causes while attributing other people's behaviors to their internal characteristics.