A Large Retail Organization Previously Divided Work Among Its Four

question 158

Multiple Choice

A large retail organization previously divided work among its four employee benefits staff into distinct specializations.One person answered all questions about superannuation (pension plans) ,another answered all questions about various forms of paid time off (e.g.vacations) ,and so on.These jobs were recently restructured so that each employee benefits person answers all questions for people in a particular geographic area.For example,one staff member is responsible for all employee benefits inquiries from anyone in a particular geographic region.This job restructuring is an example of:

• A)self-leadership
• B)job enrichment
• C)job rotation
• D)scientific management
• E)job specialization

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Definitions:

Progressive Discipline

The process of tying reprimands to the severity and frequency of misbehaviour.

Incremental Discipline

A method where disciplinary actions progressively increase with each recurrence of undesirable behavior.

Management by Objectives (MBO)

A strategic management model that aims to improve the performance of an organization by clearly defining objectives that are agreed to by both management and employees.

Performance Management System (PMS)

A framework used by organizations to monitor, evaluate, and enhance the performance of employees through set objectives and feedback.