Inspiring Others,managing Conflict,and Developing Others' Capabilities Are

question 119

Multiple Choice

Inspiring others,managing conflict,and developing others' capabilities are:

• A)required in all psychological contracts.
• B)abilities representing the highest level of emotional intelligence.
• C)elements of the circumplex model of emotions.
• D)three of the main causes of continuance commitment.
• E)three categories in the exit-voice-loyalty-neglect (EVLN)model.

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Definitions:

E-Mail Marketing

The practice of sending targeted commercial messages through email to a group of people to promote products or services.

Cross-Selling

The practice of selling additional products or services to an existing customer to increase the value of that customer to the business.

Attracting New Customers

The process and strategies involved in drawing new clients or buyers to use a product or service.

Sales Message

A communication that is designed to persuade a potential customer to purchase a product or service.