Which of These Statements About Job Satisfaction and Customer Satisfaction

question 117

Multiple Choice

Which of these statements about job satisfaction and customer satisfaction is TRUE?

• A)Employees with higher job satisfaction tend to give poorer customer service.
• B)Satisfied employees have a more positive mood,which communicates friendliness to customers.
• C)Satisfied employees are less likely to quit,so customers receive more consistent and familiar service.
• D)Satisfied employees are more likely to engage in "neglect," so customers receive poorer service from these employees.
• E)Satisfied employees have a more positive mood,which communicates friendliness to customers and are less likely to quit,so customers receive more consistent and familiar service.

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Definitions:

Interpersonal Level

Interpersonal Level relates to the interactions and communications between individuals, focusing on relationships and exchanges among people.

Self-Interest

The consideration of one's own advantages or benefits in making decisions or taking actions.

Gather

To collect or bring things together from different places or over a period.

Process Information

The act of receiving, interpreting, and understanding information, essential in decision-making and learning.