Display Rules Are Norms That Require Employees to Show Certain

question 213

True/False

Display rules are norms that require employees to show certain emotions and to withhold others.

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Definitions:

Exemplars

Instances or examples that are typical of a category or concept, used in cognitive processes to classify or identify specific items.

Formal Concepts

Abstract ideas or categories defined by a set of rules or characteristics that objects or individuals must possess to be included in the category.

Prototypes

A cognitive representation of a typical member of a category, used to enhance memory and identification by providing examples that epitomize common features within that category.

Representativeness Heuristic

A thinking strategy based on how closely a new object or situation is judged to resemble or match an existing prototype of that object or situation.