To Reduce the Amount of Non-Recyclable Waste That Employees Throw

question 34

Multiple Choice

To reduce the amount of non-recyclable waste that employees throw out each day,a major telephone company removed containers for non-recyclable rubbish from each office and workstation.This altered employee behaviour mainly by:

• A)increasing employee motivation to be less wasteful.
• B)helping employees to learn how to be less wasteful.
• C)altering situational factors so that employees have more difficulty practising wasteful behaviour.
• D)increasing aptitudes that make employees less wasteful.
• E)increasing organizational citizenship so that employees will be less wasteful.

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Definitions:

Personal Mastery

The understanding of one's purpose and the development of a personal vision.

Mental Models

Internal representations of the external reality that people use to understand and interact with the world around them.

Change Process

The series of actions or steps taken by an organization or individuals to move from a current state to a desired future state.

Identify Need

The process of recognizing a gap or requirement that necessitates a solution or action to improve a situation or resolve a problem.