Employee Behaviours That Extend Beyond Normal Job Duties

question 120

Multiple Choice

Employee behaviours that extend beyond normal job duties:

• A)should be discouraged by organizational leaders.
• B)are usually performed by people with low conscientiousness.
• C)are the most important characteristics of people with an external locus of control.
• D)are common in small businesses but never occur in large firms.
• E)are called organizational citizenship.

Comprehend the role of throughput time and its calculation.

Understand the balanced scorecard approach and its application in strategic management and performance improvement.

Recognize the importance of financial measures and their indications as lag indicators of past performance.

Understand the core principles and phases of Business Process Improvement (BPI).

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Definitions:

Gluteal Areas

Regions of the body pertaining to the buttocks, where muscles and fat are concentrated.

Iliac Veins

Veins located in the pelvis that collect blood from the lower limbs and pelvic organs, draining into the inferior vena cava.

Served

To have provided a service or met a need, often in a context of food, legal documents, or information.

Pulmonary Trunk

A major blood vessel that transports deoxygenated blood from the right ventricle to the lungs.