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Describe the stages of appreciative inquiry and explain how it differs from traditional organizational change interventions.
Emotional Empathy
The capacity to understand and share the feelings of another person from their perspective.
Emotional Intelligence
The skill to recognize, govern, and communicate personal emotions, while also managing social interactions wisely and with empathy.
Cognitive Dissonance
A psychological phenomenon where an individual experiences mental discomfort from holding two or more contradictory beliefs, values, or ideas simultaneously.
Emotional Dissonance
A conflict or incongruence between felt emotions and the emotions that are expressed or expected to be expressed in a social context.
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