Employees at a Large Call Centre Perform Repetitive Tasks (Low

question 8

Multiple Choice

Employees at a large call centre perform repetitive tasks (low variety) by documenting mailing addresses from customers who call the centre.The work process is the same for all inquiries to all call centre staff members (low analyzability) .The best organizational structure for this work unit:

• A)is an organic structure.
• B)would have low formalization.
• C)would coordinate mainly through informal communication.
• D)is a mechanistic structure.
• E)would have none of these characteristics.

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Definitions:

Expressive-exploratory Psychotherapy

A form of therapy aimed at helping individuals express and explore their emotions, thoughts, and experiences to gain deeper self-awareness and emotional healing.

Psychodynamic Therapist

A mental health professional who utilizes psychodynamic theories to understand and treat psychological issues by exploring the unconscious mind.

Object Relations

A theory in psychoanalysis that views relationships with others as the primary factor in the formation of self-identity and the dynamics of individual personality.

Supportive

Providing assistance, encouragement, or reinforcement to others, especially during times of stress or challenge.