_____________ Is an Example of a Nontechnology Communication Selling Activity

question 13

Multiple Choice

_____________ is an example of a nontechnology communication selling activity.

• A)Enhancing language and overall communication skills
• B)E-mailing
• C)Creating useful company web page content
• D)Developing database management skills
• E)Leaving voice-mail messages

Recognize the role of positive emotions in coping mechanisms and organizational outcomes.

Define and categorize emotions into negative and positive.

Understand the importance of maintaining a positive communication ratio in the workplace.

Distinguish between ideas, goals, and emotions in a professional setting.

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Definitions:

Cognitive Dissonance

A psychological conflict resulting from incongruous beliefs and attitudes held simultaneously.

Persuasion

The process of influencing someone's beliefs, attitudes, or behaviors through argument, reasoning, or appeal to emotion.

Rationalization

A defense mechanism where controversial behaviors or feelings are justified and explained in a seemingly rational or logical manner to avoid the true explanation.

Student Government

A student organization present in many high schools, colleges, and universities that provides a voice for students and manages various aspects of student life.