One of the Central Concepts of the Service-Profit Chain Is

question 59

Multiple Choice

One of the central concepts of the service-profit chain is to _______.

• A)Have all members of the firm memorize the mission of the firm and be able to recite it from memory
• B)Create an environment in which all employees can be successful
• C)Allow employees to play computer games at their work station when they are tired
• D)Create elements of change within people to do things above what their capabilities are
• E)None of these

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Definitions:

General-purpose Table

A table designed to organize and display information for a broad range of uses or applications.

Titles

Words or phrases that are used to designate books, articles, artworks, positions, or other works and entities.

Flowchart

A diagram that illustrates the sequence of operations to be performed to get to the solution of a particular problem.

Hierarchy

A system or organization in which people or groups are ranked one above the other according to status or authority.