Gap 5 in the Gap Model of Service Quality Is

question 19

Multiple Choice

Gap 5 in the Gap Model of Service Quality is unique in that it is the only gap that occurs _______________.

• A)Between management's and customers' expectations
• B)Between consumers' expectations and the perception of the service they receive
• C)Without research to back it up
• D)In small businesses but not in larger ones
• E)None of these

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Definitions:

Controls Muscles

The neurological process that governs the ability to initiate, direct, and coordinate voluntary muscle movements.

New Neurons

Newly generated nerve cells in the brain, a process known as neurogenesis, which is crucial for learning and memory.

Skin Cells

Skin cells are the cells that make up the outer layer of the human body, serving functions such as protection against environmental damage, regulation of body temperature, and sensation.

Blood Cells

Cells found in the bloodstream, including red blood cells responsible for oxygen transport, white blood cells involved in fighting infections, and platelets critical for blood clotting.