José,an Employee of a Company That Has Worked Hard to Have

question 20

Multiple Choice

José,an employee of a company that has worked hard to have a customer mind-set,understands that ______.

• A)Whether internal or external to the firm, satisfying customers is central to doing his job well
• B)All members of the firm must get to work on time and start their computers by 8:30 a.m.
• C)Management must tell them when to give rebates to customers
• D)All employees should have equal access to parking alongside managers or even the CEO
• E)All of these

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Definitions:

Observing Behaviors

The act of systematically watching and recording the actions and reactions of individuals or groups in order to gather data about specific conduct.

Organizational Behavior

The examination of individual and group behavior within organizational settings to understand, predict, and influence human behavior.

Critical Thinking

The intellectual process of actively and skillfully conceptualizing, applying, analyzing, synthesizing, and evaluating information to reach an informed conclusion or decision.

Deductive Logic

A method of reasoning from the general to the specific, where conclusions follow necessarily from premises if those premises are true.