Service Failure, When Properly Handled Through Service Recovery, Does Not

question 69

True/False

Service failure, when properly handled through service recovery, does not necessarily impact customer satisfaction.

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Definitions:

Personality Traits

Enduring characteristics that describe an individual's behavior, attitude, and emotional responses, which are consistent over time and across different situations.

Cultural Awareness

The understanding and appreciation of the differences and similarities between cultures.

Different Nations

Distinct political entities recognized as sovereign states, each with its own government, territory, and identity.

Intrapersonal Skills

Abilities and competencies that enable an individual to understand and manage their own emotions, motivations, and behaviors.