One Way to Make a Service More Tangible Is to Have

question 55

Multiple Choice

One way to make a service more tangible is to have customers ______.

• A)Read about it on a website
• B)Experience the service through a trial period of time
• C)Receive a brochure that highlights the advantages and disadvantages of the service
• D)Google the service and see who provides the services in their area
• E)None of these

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Definitions:

Role Confusion

A situational or developmental issue where an individual struggles to understand their own role or identity within specific contexts or society.

Epigenetic Principle

A concept in psychological development that proposes growth occurs through a predetermined unfolding of personalities, in which early experiences can affect later outcomes, but not through direct genetic transmission.

Hereditary Factors

Genetic influences on individual characteristics, behaviors, and psychological traits.

Unconscious Forces

Mental processes that are not directly accessible to consciousness but influence judgments, feelings, or behavior.