Firms That Are Customer-Centric Exhibit a High Degree of Customer

question 76

Multiple Choice

Firms that are customer-centric exhibit a high degree of customer orientation.This means that they _______________.

• A)Instill an organization-wide focus on understanding customers' requirements
• B)Generate an understanding of the marketplace and disseminate that knowledge to everyone in the firm
• C)Align system capability internally so that the organization can respond effectively with innovative, competitively differentiated, satisfaction-generating foods and services
• D)Both instill an organization-wide focus on understanding customers' requirements and Generate an understanding of the marketplace and disseminate that knowledge to everyone in the firm
• E)Instill an organization-wide focus on understanding customers' requirements, Generate an understanding of the marketplace and disseminate that knowledge to everyone

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Definitions:

Profit Sharing

A company policy where employees receive a share of the company's profits, typically provided as a portion of annual income.

Performance-Based Systems

Systems that measure and reward employees based on their work performance and achievements.

Pay Performance

A compensation model where an employee's pay is based on performance metrics or achievements.

Employee Acceptance

The degree to which employees feel accepted, valued, and integrated into their workplace.