Today Many Tangible Products Have a Component That Impacts the Customer's

question 28

Multiple Choice

Today many tangible products have a component that impacts the customer's satisfaction before and after the purchase.This component that complements the tangible aspects of the product is called __________.

• A)Physical aspects
• B)Supply chain
• C)Monetary characteristics
• D)Intangible characteristics
• E)Total emergence

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Definitions:

Corporate Executives

Individuals who hold senior management positions within a company, responsible for making the major corporate decisions.

Whistleblower

An individual who exposes any kind of information or activity that is deemed illegal, unethical, or not correct within an organization.

Fraudulent Accounting

A practice involving intentional manipulation of financial statements to present a false picture of a company's financial health.

Ethics

Ethics is the branch of philosophy dealing with moral principles that govern a person's behavior or the conducting of an activity.