Molly Wants to Become a Better Listener in the Workplace

question 115

Multiple Choice

Molly wants to become a better listener in the workplace.Which of the following is the best technique she can do to improve her listening skills?

• A) Don't maintain direct eye contact because doing so may distract the speaker.
• B) Interrupt whenever she has an opinion on the topic to share with her speaker.
• C) Rephrase and summarize the speaker's message in her own words.
• D) Avoid asking any questions because doing so may distract the speaker.

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Definitions:

Racial Group

A category of people who share distinctive physical traits and are considered a single group by society.

SES Group

Socioeconomic status group, categorizing individuals or families based on income, education, and job status.

Socioeconomic Status

A measure of an individual's or family’s social standing or class, determined by a combination of income, education, and occupation.

Neighborhood

A localized community within a larger town, city, or suburb, characterized by social interactions and shared spaces among its inhabitants.