What Is Measured by Such Benchmarks as Satisfaction Surveys, Percentage

question 36

Multiple Choice

What is measured by such benchmarks as satisfaction surveys, percentage of existing customers retained, and increases in revenue dollars per customer?

• A) Usability
• B) Customer satisfaction
• C) Financial
• D) Conversion rates

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Definitions:

Independent Variable

A variable in an experiment or study that is manipulated or controlled by the researcher to observe its effect on the dependent variable.

Numerical Techniques

Computational algorithms used to solve mathematical problems, including equations, optimizations, and simulations.

Graphical Techniques

Methods used to analyze and visualize data through graphs and charts for better understanding.

Histograms

A graphical representation of data using bars of different heights to show the frequency of data in consecutive and non-overlapping intervals.