Which of the Following Operational CRM Technologies Does the Customer

question 249

Multiple Choice

Which of the following operational CRM technologies does the customer service department typically use?

• A) Contact center,Web-based self-service,call scripting
• B) Sales management,contact management,opportunity management
• C) List generator,opportunity management,cross-selling and up-selling
• D) List generator,campaign management,cross-selling and Up-selling

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Definitions:

Gender Role

Social and behavioral norms that are considered appropriate for individuals of a particular gender within a societal context.

Gender Identity

A person's internal perception of their gender identity, which might not align with their birth-assigned sex.

Parents

Adults who have fathered or mothered a child, encompassing a wide range of roles and responsibilities related to the nurturing and care of offspring.

Gender Roles

Social and behavioral norms that are considered appropriate for individuals based on their perceived sex, influencing personal identities and societal structures.