What Is Interactive Voice Response (IVR)

question 309

Multiple Choice

What is interactive voice response (IVR) ?

• A) Automatically dials outbound calls and when someone answers,the call is forwarded to an available agent
• B) Directs customers to use touch-tone phones or keywords to navigate or provide information
• C) A phone switch routes inbound calls to available agents
• D) All of these choices

Understand the importance and applications of ethical and environmentally friendly product designs.

Comprehend customer service standards and how to meet or exceed them.

Grasp the principles of service design and customer interaction in service settings.

Learn about techniques for product value assessment and prioritization.

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Definitions:

Millivolts

A unit of electric potential equal to one thousandth of a volt, often used in measurements of neuron activity.

Synaptic Gap

The tiny space between neurons, across which neurotransmitters travel to transmit signals from one neuron to another.

Sending Neuron

The neuron that transmits a signal to another neuron across a synapse, sending information through the nervous system.

Receiving Neuron

A neuron that receives signals from other neurons through its dendrites in a process crucial for neural communication.