Customer Service and Support (CSS) Is a Part of Operational

question 5

True/False

Customer service and support (CSS) is a part of operational CRM that automates service requests, complaints, product returns, and information requests.

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Definitions:

Law Enforcement Officer

An individual authorized to enforce laws, conduct arrests, and maintain public order.

Self-Defense

The legal right to use reasonable force to protect oneself or others from immediate physical harm.

Voluntary Manslaughter

In criminal law, a killing that results when a criminal defendant is in a state of extreme fright, terror, anger, or blind rage.

Second-Degree Murder

A serious criminal offense that involves killing another person without premeditation, but with malice aforethought, or under circumstances showing an indifference to human life.