Call Scripting Occurs When a Customer Service Representative's Answers Customer

question 125

True/False

Call scripting occurs when a customer service representative's answers customer inquiries and solves problems by email and IMing.

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Definitions:

Referral Interview

A meeting or discussion facilitated by someone's personal or professional network to gain insights or information about a job or field.

Day-To-Day Work

The regular, routine tasks and activities that comprise an individual's daily job responsibilities.

Social Networking

The use of internet-based platforms to connect, share, and communicate with others.

Information Interview

An interview conducted to gather information about a job, career field, industry, or company rather than to secure employment.