Interactive Voice Response Routes Inbound Calls to Available Agents

question 10

True/False

Interactive voice response routes inbound calls to available agents.

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Definitions:

Operating Expenses

Costs associated with a company's main operational activities, excluding the cost of goods sold.

Net Income

The total profit of a company after all expenses and taxes have been deducted from revenue, indicating the financial performance over a specific period.

Service Businesses

Businesses that primarily offer intangible products or services to consumers or other businesses.

Merchandising Business

A merchandising business purchases and sells goods in their original form without undergoing transformation, aiming to profit from the retail or wholesale distribution.