Interactive Voice Response Routes Inbound Calls to Available Agents

question 10

True/False

Interactive voice response routes inbound calls to available agents.

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Definitions:

Conditioned Stimulus

An originally neutral signal that, upon being paired with an unconditioned stimulus, ultimately elicits a conditioned response.

Anxiety

A sensation of anxiety or discomfort caused by the unpredictability of a situation.

Fear

Fear is an emotional response to perceived threats, leading to fight, flight, or freeze behaviors.

Probability

The measure of the likelihood that an event will occur, quantified as a number between 0 and 1.