Which of the Following Is a Common Customer Service CRM

question 60

Multiple Choice

Which of the following is a common customer service CRM metric?

• A) Number of new prospective customers
• B) Number of marketing campaigns
• C) Average time to resolution
• D) Revenue generated by marketing campaigns

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Definitions:

Subsequent Encounter

A term used in medical billing and coding to indicate an appointment or treatment after the initial encounter for a condition.

Initial Encounter

The first visit or consultation for a new condition in the medical setting.

Nonessential Modifiers

Descriptors that are not absolutely necessary to have been included in the physician’s notes and are provided simply to further clarify a code description; optional terms.

Brackets

Used in writing and mathematics to enclose words or numbers for clarity.