Which of the Following Operational CRM Technologies Does the Customer

question 249

Multiple Choice

Which of the following operational CRM technologies does the customer service department typically use?

• A) Contact center,Web-based self-service,call scripting
• B) Sales management,contact management,opportunity management
• C) List generator,opportunity management,cross-selling and up-selling
• D) List generator,campaign management,cross-selling and Up-selling

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Definitions:

In Process

A term that describes items or activities that are currently underway but not yet completed, often used in manufacturing and project management.

Conversion Cost

Refers to the combination of labor and manufacturing overhead costs incurred to convert raw materials into finished goods.

Equivalent Unit

It is a concept used in cost accounting to express the amount of work done on incomplete products in terms of fully completed units.

Factory Overhead

All indirect costs associated with manufacturing, including utilities, maintenance, and salaries of supervisory personnel, not directly tied to the production of goods.