Which of the Following Operational CRM Technologies Does the Customer

question 249

Multiple Choice

Which of the following operational CRM technologies does the customer service department typically use?

• A) Contact center,Web-based self-service,call scripting
• B) Sales management,contact management,opportunity management
• C) List generator,opportunity management,cross-selling and up-selling
• D) List generator,campaign management,cross-selling and Up-selling

Identify characteristics and significance of early language acquisition.

Acknowledge the importance and methods of comforting and protecting infants.

Recognize nutritional and health challenges in infancy and their implications.

Understand the developmental milestones in infancy and early childhood.

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Definitions:

Mental Retardation

An outdated term now referred to as intellectual disability; characterized by below-average intellectual function and limitations in adaptive behavior commencing before the age of 18.

DSM-Based Diagnosis

The use of the Diagnostic and Statistical Manual of Mental Disorders as a guide for identifying and classifying mental health disorders.

Axes

Refers to the plural of axis, which are imaginary lines around which an object rotates or is symmetrically arranged.

DSM-IV-TR

The fourth edition, text revision, of the Diagnostic and Statistical Manual of Mental Disorders, a guideline for diagnosing mental disorders.