What Is Call Scripting

question 279

Multiple Choice

What is call scripting?

• A) A place where customer service representatives answer customer inquiries and solve problems,usually by email,chat,or phone
• B) Allows customers to use the Web to find answers to their questions or solutions to their problems
• C) Gathers product details and issue resolution information that can be automatically generated into a script for the representative to read to the customer
• D) A form of predictive analytics for marketing campaigns that attempts to identify target markets or people who could be convinced to buy products

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Definitions:

Merchandise Inventory

Goods and products that a retail business holds in stock with the intention of selling them to customers.

Current Liabilities

Short-term financial obligations that are due within one year or within a normal operating cycle.

Debt-to-equity Ratio

A financial ratio indicating the relative proportion of shareholders' equity and debt used to finance a company's assets, key in assessing financial leverage.

Assets

Resources owned by a business or individual that are expected to provide future economic benefits.