What Is a Part of Operational CRM That Automates Service

question 73

Multiple Choice

What is a part of operational CRM that automates service requests, complaints, product returns, and information requests?

• A) Cross-selling
• B) Up-selling
• C) Campaign management system
• D) Customer service and support

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Definitions:

Alcohol Problem

Issues related to the excessive or dependent consumption of alcohol that adversely affect a person's health, relationships, or social functioning.

Disadvantaged Populations

Groups of individuals who face significant obstacles that inhibit their ability to access essential services, resources, or opportunities, often due to economic, social, or physical factors.

Ethical

Concerning or related to ethics or the rules of right and wrong behavior.