As a Customer Service Rep, Joseph Is Responding to a Customer's

question 47

Multiple Choice

As a customer service rep, Joseph is responding to a customer's question sent to him via e-mail.What is the very first task Joseph should do?

• A) Hit the "Reply" button.
• B) Determine the purpose of the message he will send as a response.
• C) Start composing his reply.
• D) Conduct any necessary research.

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Definitions:

Absolute Threshold

The minimum intensity of a stimulus that is required for the stimulus to be detected at least 50% of the time.

Just Noticeable Difference Threshold

The minimum difference in intensity between two stimuli required for the difference to be detected at least half the time.

Ultraviolet

A type of electromagnetic radiation with wavelengths shorter than those of visible light but longer than those of X-rays.

Infrared

Electromagnetic radiation with wavelengths longer than those of visible light but shorter than those of microwaves, used in various technologies including remote controls and thermal imaging.