_____ Generally Refers to Unsolicited,mass E-Mail Advertising for a Product

question 47

Multiple Choice

_____ generally refers to unsolicited,mass e-mail advertising for a product or service that is sent by an unknown entity to a purchased mailing list or newsgroup.

• A) Self-mailer
• B) Spam
• C) Firewall
• D) Statement stuffer
• E) Cookie

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Definitions:

Impervious Response

A form of non-responsive or dismissive communication in which one ignores or does not react to someone else's communication.

Confirming Response

Statement that causes another person to value himself or herself more.

Supportive Response

A reply or reaction that provides emotional or practical help, underpinning someone's feelings or actions.

Selective Listening

Letting pre-formed biases, prejudices, expectations, and stereotypes cause us to hear what we want to hear, instead of listening to what a speaker actually said.