You Must Ask a Series of Questions in a Routine

question 112

Multiple Choice

You must ask a series of questions in a routine request e-mail message.What is the best way to present these questions?

• A) In a paragraph in the body of your letter
• B) In a separate attached document
• C) In a bulleted or numbered list in the body of your letter
• D) In the closing paragraph of your letter so that they're not overlooked

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Definitions:

Internal and External Customers

Individuals or entities within an organization (internal) and outside it (external) that receive the products, services, or information offered.

Zero Defects

A management philosophy aiming for the reduction of defects through continuous quality improvement and error prevention.

Pediatric Practice

The medical practice specializing in the care and treatment of infants, children, and adolescents.

Quick-fix Mentality

A tendency to seek immediate solutions to problems, often by addressing symptoms rather than underlying causes.