Katelyn Booked a Hotel Through a Local Travel Agency

question 71

Multiple Choice

Katelyn booked a hotel through a local travel agency.Her accommodations were not as the agent described.Although she stayed in the hotel, she was dissatisfied and believes that the agent is at fault.The best way for Katelyn to communicate her unhappiness with the accommodations would be to

• A) write a memo to the travel agent who booked her hotel.
• B) send an e-mail message to the travel agent who booked her hotel.
• C) telephone the Better Business Bureau to make a complaint about the travel agency.
• D) write a letter to the travel agent who booked her hotel.

---

Definitions:

Freudian Theory

A set of psychoanalytic concepts developed by Sigmund Freud that emphasizes unconscious motivations and conflicts as the basis of human behavior.

Superego

In psychoanalytic theory, the part of the personality that acts as the moral center, enforcing ethical conduct and suppressing unacceptable desires.

Maslow's Hierarchy

A theory in psychology, proposed by Abraham Maslow, that prioritizes human needs in the form of a pyramid, with physiological needs at the base ascending to self-actualization at the top.

Psychotic Patient

An individual experiencing psychosis, characterized by a disconnection from reality, which may include hallucinations, delusions, or disordered thinking.