A Phone Call or Face-To-Face Visit Is a Better Channel

question 20

Multiple Choice

A phone call or face-to-face visit is a better channel choice than e-mail when you need to 

• A)convey enthusiasm, warmth, or another emotion.
• B)smooth over disagreements.
• C)supply a context.
• D)All of these choices.

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Definitions:

Psychology

The science that studies behavior and the physiological and mental processes that underlie it and the profession that applies the accumulated knowledge of this science to practical problems.

Outgoing

A personality trait characterized by a person being sociable, extroverted, and willing to engage with others.

Reserved People

Individuals who are naturally reticent, shy, or inclined to keep their thoughts and feelings to themselves.

Possible Selves

One’s conceptions about the kind of person one might become in the future.