What Should You Do in the Body of an Adjustment

question 44

Multiple Choice

What should you do in the body of an adjustment letter?

• A)Explain who specifically is to blame for the problem.
• B)Explain how you are complying with the claim.
• C)Promise the customer that the problem will never happen again.
• D)Apologize profusely.

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Definitions:

Non-Threatening Invasion

An approach or action that enters someone's personal space in a manner perceived as safe or non-intimidating.

Acquaintance

A person one knows slightly, but who is not a close friend.

Bald-Faced Lie

An obvious lie that is told without any attempt to conceal the untruth.

Falsification

The act of disproving a theory or hypothesis, generally considered a critical part of the scientific method.