What Allows Customers to Use the Web to Find Answers

question 9

Multiple Choice

What allows customers to use the Web to find answers to their questions or solutions to their problems?

• A) Contact center
• B) Web-based self-service
• C) Call scripting
• D) None of the above

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Definitions:

National Science Foundation

A United States government agency that supports fundamental research and education in all the non-medical fields of science and engineering.

Survey archive

A repository or collection of survey data, often used for research and analysis.

Job satisfaction

The level of contentment or happiness that an individual derives from their job, including aspects such as work environment and rewards.

Psychobiography

A genre of psychology that explores an individual's life history to understand their personality, motives, and psychological aspects, often focusing on significant figures.