Which of the Following Was One of the First CRM

question 32

Multiple Choice

Which of the following was one of the first CRM components built to address the issues that sales representatives were struggling with the overwhelming amount of customer account information they were required to maintain and track?

• A) Sales management system
• B) Contact management system
• C) Opportunity management system
• D) Sales force automation system

Develop empathy and the ability to convey it in business communications.

Recognize the potential legal implications of future-oriented statements in bad-news communications.

Understand the impact of how bad news is received on employee morale and the importance of direct communication.

Understand the calculation and interpretation of profit margin and total asset turnover.

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Definitions:

Operant Response

A behavior that is modified by its consequences, such as through reinforcements or punishments, as described in operant conditioning.

Stimulus

An external event or change in the environment that can elicit or influence a physiological or psychological response.

Negative Punishment

The removal of a desirable stimulus following unwanted behavior in order to decrease the likelihood of that behavior happening again.

Fender Bender

A minor car accident primarily resulting in cosmetic damage to the vehicle, without significant injuries to the involved parties.