Which of the Following Is Not Considered a Feature in a Contact

question 12

Multiple Choice

Which of the following is not considered a feature in a contact center?

• A) Automatic call distribution
• B) Interactive voice response
• C) Predictive dialing
• D) Automatic predictive dialing

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Definitions:

Most Relaxed

A state or condition of being free from tension, stress, or anxiety.

Nightmares

Disturbing dreams that evoke fear, anxiety, or sadness, often leading to awakening from sleep.

Night Terrors

A sleep disorder characterized by feelings of terror or dread, and typically occurring in the first few hours of NREM sleep.

REM Sleep

A stage of sleep characterized by rapid eye movement, increased brain activity, and vivid dreams, playing a key role in memory consolidation and emotional processing.